Booking and cancellation policy

Booking:

All bookings are by appointment only.

You can book online or if you have questions and would like to discus treatments contact us via email.

New clients will be asked to complete an intake form and agree to our Client Terms & Conditions to make a booking (you only have to do this once).

Payment:

A 50% deposit is required to make a booking.

You can pay in full during booking process or pay remainder in clinic by card unless otherwise arranged.

A receipt will be emailed to you after you appointment that you may use to claim with private funds where applicable.

Sick or feeling unwell:

If you are sick or feeling unwell please let me know as soon as possible. Your wellbeing and mine are important. You can reach me through email or instagram.

Cancellations or Missed appointment:

Please provide at lease 24 hours notice if you need to cancel or reschedule.

cancellations with less then 24 hours notice will incur a 50% cancellation fee (this is your deposit).

Late arrival:

If you are late to an appointment it may have to be shortened for the respect of the following clients booking.

Health fund claiming:

health fund rebates are available for remedial massage (if covered by your provider)

I do not offer in clinic HICAPS but will provide an invoice suitable for claiming.

Client terms and conditions:

By booking an appointment you agree to the terms outlines above.

This policy outlines how we collect, use, store, and protect your personal information in line with Australian privacy laws and the Australian Privacy Principles (APPS). By visiting our website or booking a session with us, you agree to the terms of this Privacy Policy.

What We Collect

We may collect:

Your name, contact details (phone number, email, address).

Relevant health and medical information shared during intake or treatment.

Invoice information.

Booking history and communication preferences.

Why We Collect It

We collect this information to:

Provide safe, appropriate massage therapy and follow-up care.

Send appointment confirmations and updates.

Respond to your enquiries.

Comply with legal and health fund requirements.

We only collect what’s necessary and never sell or share your data for marketing purposes without your consent.

Sensitive Health Information

If you share sensitive information with us, we treat this with the highest level of confidentiality.

This information helps us tailor your treatment safely and effectively. It’s stored securely and accessed only for your care or insurance documentation.

How We Store and Protect Your Data

Paper records are stored in a locked cabinet.

Digital client notes and bookings are stored in password-protected systems.

Only myself can access your records.

We take reasonable steps to protect your data from loss, misuse, unauthorised access, or disclosure.

Your Rights

You have the right to:

Access or correct your personal information

Request a copy of your treatment records

Ask us to delete information we no longer need to keep (unless legally required to retain it)

To make a request, contact Rubi-lee through email hello@eunoiabyrubilee.com.au

Health Fund Disclosures

If you are claiming a rebate, we may need to share your treatment date and provider number with your health fund. This is only done with your consent and for the purpose of processing your claim.

Changes to This Policy

We may update this Privacy Policy occasionally.

Contact Us

If you have questions about this policy or how your information is handled, you can contact:
Rubi-lee Partyka-stone
Email: hello@eunoiabyrubilee.com.au